Our policy lasts 30 days from purchase date. Items must be unused, in original condition, and in original packaging for eligibility.
Non-Returnable Items
Perishable goods, intimate products, gift cards, downloadable software, and personalized items cannot be returned for safety reasons.
Refund Process
Once your return is received and inspected, we'll notify you of approval. Refunds are issued to your original payment method within 5-10 business days.
Gift Returns
Gifted items receive store credit. The gift giver will be notified of the return and refunded if the item wasn't marked as a gift during purchase.
"Absolutely thrilled with my purchase! The quality exceeded my expectations.
Shipping was faster than promised, arriving in just 6 business days to London.
The minimalist design is exactly what I was looking for - timeless and elegant."
Purchased: Minimalist Watch
Alex K. Verified Purchase
Berlin, Germany
November 3, 2023
"Great product overall, but had a minor issue with sizing. Customer service was
incredibly helpful and resolved everything within 24 hours. The replacement arrived
promptly. Will definitely shop here again!"
Purchased: Leather Wallet
James L. Verified Purchase
New York, USA
September 28, 2023
"This is my third purchase from SERON and I continue to be impressed. The attention
to detail in packaging and the overall unboxing experience makes it feel special.
Products are unique and well-crafted."
Purchased: Desk Organizer Set
Maya S. Verified Purchase
Budapest, Hungary
November 12, 2023
"Perfect gift for my husband! He loved the minimalist design. Shipping within
Hungary was super fast - arrived in 3 days. The product photos on the website
accurately represent what you receive."
Purchased: Minimalist Pen
David R. Verified Purchase
Toronto, Canada
October 30, 2023
"I was hesitant about ordering from an international store, but SERON made it
seamless. Customs documentation was perfect, no extra fees. The product quality
is outstanding for the price point. Highly recommended!"
